Refund policy

We want you to love your purchase. If something isn’t right, we’re here to make it right.

Our return period is 30 days. Items must be unused and returned in original packaging.

Return Process

To initiate a return, please contact us at info@minizooaustralia.com. Returns must be approved before being sent back. Once approved, we will provide you with the return address.

Customers are responsible for arranging and paying for return shipping unless the item is faulty, damaged, or incorrect.

Shipping & Delivery Conditions

Shipping is a non-refundable service once an order has been dispatched.

Shipping costs are non-refundable for all orders, including orders that are returned to sender due to being unclaimed, undeliverable, or incorrect address details.

If a delivery cannot be completed and the parcel is taken to a local post office, it is the customer’s responsibility to collect the parcel within the carrier’s holding period. Uncollected parcels will be returned to us.

Tracking information will be provided via email once your order has been dispatched. Customers are responsible for providing accurate contact details and monitoring tracking updates to ensure successful delivery.

Refunds & Deductions

Refunds are processed once returned items have been received and inspected. Approved refunds will be issued to the original payment method within 5 business days.

Refunds apply to the product amount only and exclude all shipping costs.

For orders that qualified for free shipping (e.g., orders over $149), the original shipping cost incurred by Minizoo may be deducted from the refund amount if the order is returned for reasons other than a faulty, damaged, or incorrect item.

In the case of partial returns, if the remaining order value falls below the free shipping threshold, the original shipping cost may be deducted from the refund amount.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us as soon as possible so we can resolve the issue. In these cases, Minizoo will cover return shipping costs.

Exceptions

Certain items may not be eligible for return due to hygiene or packaging requirements. Earrings cannot be returned unless faulty or incorrect. Bracelets must remain in their original sealed packaging to be eligible for return.

Thank you for choosing us. We appreciate your understanding.

Last updated: 28 April 2026

The applicable policy is the version in effect at the time of purchase.